Crisis Communication Cheat Sheet for Workplace Emergencies
The Problem:
In high-pressure emergency situations, employees often struggle to communicate clearly and effectively. Unclear instructions or miscommunication can lead to panic, confusion, or even dangerous outcomes. Many organizations lack quick-reference tools that empower employees to respond with confidence and clarity.
The Solution:
I designed the Crisis Communication Cheat Sheet for Workplace Emergencies to provide employees with a clear, concise guide on what to say and do in critical situations. This one-page reference tool covers multiple scenarios—including fire evacuations and security threats—offering scripted phrases and actionable steps to ensure effective communication during emergencies.
My Process:
Research: Analyzed common workplace crises and studied effective communication strategies for high-stress situations.
Content Design: Created clear, situation-specific scripts paired with action steps, ensuring that information is both concise and actionable.
Visual Layout: Designed a visually structured one-pager with color-coded sections, icons for quick identification, and a decision tree for immediate action guidance.
User-Centric Testing: Gathered feedback from potential users to refine usability and ensure ease of reference during emergencies.
The Audience:
This job aid is tailored for employees across all organizational levels who need to respond effectively to workplace emergencies. It’s particularly useful for frontline staff, managers, and HR professionals responsible for crisis communication.
Responsibilities:
Researched best practices in emergency communication.
Scripted concise, effective phrases for each crisis scenario.
Designed a clear, visually appealing layout using Canva.
Ensured accessibility and quick readability through strategic use of icons and color-coding.
Tools Used:
Canva for graphic design and layout.
Google Docs for content drafting and collaboration.
Feedback tools (e.g., surveys) for user testing and iteration.
Quick Guide to Onboarding and Retaining New Gym Members
The Problem:
Many gyms struggle with retaining new members due to poor onboarding experiences. Without a structured approach, new members may feel lost, overwhelmed, or undervalued, leading to high dropout rates.
The Solution:
I designed the Quick Guide to Onboarding and Retaining New Gym Members as a visual, easy-to-follow tool that ensures a consistent, welcoming, and supportive experience for every new member. This job aid empowers gym staff to confidently guide new members through their first interactions, increasing engagement and long-term retention.
My Process:
Research: Investigated common challenges in gym member retention and effective onboarding practices.
Content Development: Outlined the 6 key steps essential for a positive onboarding experience.
Visual Design: Created a bright, approachable layout using engaging icons and color-coded sections for easy navigation.
User Feedback: Tested the guide with gym staff and new members to refine clarity and usability.
The Audience:
This job aid is designed for gym staff and trainers responsible for onboarding new members. It provides them with a structured framework to build positive first impressions and foster long-term member loyalty.
Responsibilities:
Researched best practices in customer onboarding and retention.
Developed concise, actionable steps that gym staff can easily follow.
Designed a colorful, visually appealing layout using Canva.
Ensured quick readability and engagement through strategic use of icons and color-coding.
Tools Used:
Canva for graphic design and layout.
Google Docs for content drafting and iteration.
Feedback tools for user testing and adjustments.
